About You
A simple fact is YOU are the most important
factor to our business, whether you are selling, buying, letting, renting
or just browsing we aim to provide an outstanding level of service which
is professional, honest, friendly and second to none.
We understand that moving home can be stressful but we are there to help.
We will not just tell you to talk to your solicitor or tell you to deal
with it yourself, our commitment to YOU is that we will endeavour to help
and sort out any query or problem you may have. We offer an unparalleled
after sales service for buyers and sellers, landlords and tenants.
Estate Agents and especially Letting Agents regularly get accused of being
unhelpful, rude and even arrogant with their clients. This has improved
over the last few years, but still how many times when you ring or go
into an Estate/Letting Agents office do you feel that you could have received
a better service? We cannot change the old school of estate agency or
how other companies operate, but what we can guarantee is the way we deal
with YOU. It is not just us who is saying this; here are just a few quotes
about our staff from letters actual clients have taken the time to write
to us (and yes we can show you the actual letters, we have not made them
up!!)
....'we were very impressed by the professionalism, energy and enthusiasm.
Each person in the office was approachable and could be relied on to contact
us whenever they promised.'
.....'He managed the intricate co-ordination of all 4 people involved
in the chain, without his endeavours the completion of the sale might
well have been greatly delayed or abandoned'
......'I would especially like to thank the staff for all their hard work
and considerable patience during the last fourteen weeks.'
.........'They provided a service that has been second to none'
.......'even when put under considerable pressure they remained professional
calm and polite at all times'
........'we appreciate your negotiators are in this business to make commission
but not once did we feel this was their mission'
.........'we would like to pass on our gratitude for being able to deal
with such an honest and approachable manager'
So YOU do mean everything to us; can we live up to your and our expectations?
Call us and find out! Incidentally, if we do or even do not live up to
that expectation, I would like to hear about it! We regularly send out
customer questionnaires but feel free to fill in one on line thank you.